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Companies choose outsourcing services to cut costs and achieve flexibility

Companies choose outsourcing services to cut costs and achieve flexibility

In an increasingly competitive business environment, companies have been forced to rethink their business models. Many companies have chosen outsourcing services as a way to achieve greater flexibility and reduce costs.

There are many other benefits that come with outsourcing services, including increased productivity because many administrative functions are taken care of as well access to skilled employees without having to find qualified staff.

In an increasingly competitive business environment, it makes sense that many companies are also looking to outsourcing as a way to mitigate risks. Outsourcing is a way for companies to ensure predictable costs, while avoiding the liability and risk associated with many business functions.


Businesses are able to save money by outsourcing many of their operations, including back office functions, administrative tasks, payroll processing and database management. Lowering costs is the primary reason that many companies are opting to outsource these types of functions. Companies that choose to outsource these functions are able to realise cost savings of up to 60%.

By outsourcing services, companies are no longer faced with the burden of recruiting and training staff. Companies that outsource are also able to avoid the costs associated with employee benefits and annual leave.


Many companies also choose outsourcing services as a way to prepare for future growth and remain flexible. Companies that undergo rapid expansion can benefit from outsourced services because it gives them access to scaleable solutions for services including HR management, back office administration, field services and supply chain management. This allows these companies to grow their business offering without the burden of having to expand their processes or hire and train new staff members.

At the same time, outsourcing services allows executives to focus on strategically growing their business offering.

The Effectiveness Company provides outsourcing services in key areas including Field Services, Labour Managed Services and Training, Back Office, Supply Chain Management (SCM) and Enterprise Asset Management (EAM).

Contact us today to find out more about how our outsourcing services can cut costs and ensure flexibility for your organisation.

One size doesn’t fit all: The value of tailored outsourcing SLAs

One size doesn’t fit all: The value of tailored outsourcing SLAs

You know your company and, more importantly, you know it has different needs to any other company. So, when you’re outsourcing SLAs, you need partners who will align themself seamlessly with every aspect of your business, not someone who offers you the same solution they’ve offered to countless other clients.

With the global economy under strain, companies are looking for solutions that will streamline their business, optimise their workflow and lift budgetary burdens. Outsourcing SLAs is one of the most popular means for companies to achieve these goals and remain competitive in a harsh business environment. Of course, this is an umbrella term that covers a wide range of business functions, from call centres and supply chain management to human resources functions and asset management. Very few companies will require every single one of these services and even fewer companies will know exactly which services to prioritise for maximum returns.

This is where tailor-made solutions become vital. This is because they start off with a team of highly experienced consultants thoroughly analysing every aspect of your business to which an outsourced solution may be feasible. Outsourcing isn’t just about discovering and dealing with areas that are known problems – there may be certain business functions that were thought to be performing well and would have been overlooked but could in fact benefit hugely from an outsourcing service. Other solutions could be unrealised opportunities to further improve performing areas. A tailor-made solution involves getting to know your business, how it is different and how it functions in order to give you every solution possible to align your company with your business strategy.

This intensive analysis means that the solution you receive will be completely relevant to particular company – nothing you receive will be unnecessary, impractical or forgotten about. This is because a quality solution cannot be formed out of rubber-stamping the same outsourcing packages for different clients – it’s about aligning a solution with your unique business goals and working with you to ensure that you get the measurable results you’re after and are able to sustain them even in a tough economic environment.

The Effectiveness Company makes use of unique, proven outsourcing/insourcing solutions for a wide range of companies, from small businesses to large corporations. We are able to give our clients the results they’re looking for through the development of customised outsourcing solutions that have been created for each of their individual needs. To find out more about what we provide in terms of outsourcing SLAs, visit our website or contact us today.

Lower costs and on-demand availability are driving outsourcing uptake

Lower costs and on-demand availability are driving outsourcing uptake

Companies of all sizes and in all industries are increasingly turning towards outsourcing services to provide the link between business strategy and business operations for several reasons.

Firstly, these solutions are relatively cheap when compared to solving the company issue internally. For example, if you need a call centre, you would have to buy equipment and space as well as interview, hire and train enough people to manage it. In a few years time, you may need a far larger call centre or you might have done away with that side of your business – either way, you’re going to spend money; either on hiring more people or on equipment and space you no longer use. Outsourcing your call centre to a reputable service provider will give you the services you need without any of the hassle or commitment. They will provide fully trained, professional staff members who will seamlessly join with your company and report to you directly. Should you require more staff, they can be deployed to you to fill the demand and if the demand decreases, they can be redeployed to other companies quickly and efficiently – giving your company the flexibility to grow and change comfortably.

These solutions are not simply for call centres – as demand for outsourced services has increased, so have the variety of solutions on offer. Companies who have experienced the many advantages of outsourcing to professional providers are now demanding services that range from Human Resources and back office administration to training, labour management, asset management and brand activation. They have realised that having fully trained and experienced staff on demand without having to directly interview and employ them is a truly essential element to streamlining and optimising business functions throughout the company.

Outsourcing is not just about benefits to employers, it’s about driving employment. Instead of companies having to retrench or let go employees as it diversifies, employees that are contracted through an outsourcing services provider are heavily invested in tough training and then deployed to other companies where they are needed, keeping people in jobs while ensuring that they receive the best possible experience to keep them delivering the right results.

The Effectiveness Company uses world-class methodology and skilled staff to ensure that clients receive sustainable, measureable results that align the company with core business goals. To find out more about our outsourcing services and how we can assist you, contact us today.

Should you outsource? 5 considerations for harnessing the benefits of outsourcing

Should you outsource? 5 considerations for harnessing the benefits of outsourcing

In a troubled global economy, many companies look towards downsizing and other cost-saving measures – but should they rather be looking at outsourcing solutions instead? Investing in new staff and technology may seem like an unusual path to take when we’re tightening our belts, but it’s a path worth considering. Here’s why:

  1. Reduced Costs. Although There Are Initial Investment Costs To Consider, Human Resources Outsourcing And Other Outsourcing Solutions Have Been Proven To Reduce Operational Costs By Significant Amounts, Especially When Undertaken By An Experienced Outsourcing Company. These Savings Can Be Expertly Forecast And Achieved Through The Utilization Of Proven Methodologies In Order To Reflect Directly On Your Bottom Line.
  2. Free Up Resources. Modern HR Departments Take On Massive Portfolios In Modern Companies, Commonly Resulting In Upper Management Becoming Bogged Down In Day-To-Day Operations. With A Tailored Outsourcing Solution, You Will Be Able To Free Up Your Managers And Executives From Routine HR Assignments To Focus On Core Business Functions So That You Can Operate More Efficiently – And More Profitably.
  3. Effective Risk Management. When You Take Care Of All Your Business’s Paperwork, You’re Taking On All The Responsibility As Well. If Your Departments Are Unable To Cope With Day-To-Day Operations Effectively, You Increase The Risks Of Human Error. By Outsourcing, You Take A Lot Of Pressure Off Yourself And Your Staff And Place It On An Outsourcing Partner That Has Considerable Expertise In Handle These Tasks Efficiently.
  4. Get The Staff You Need, Today. By Partnering With A Company That Specialises In Commonly Outsourced Tasks (HR, Supply Chain Management, Asset Management, Training And More), You Will Have Fully-Trained, Responsible And Knowledgeable Staff On Hand Whenever You Need Them. This Means That You Don’t Have To Discover, Recruit And Train New Staff On Your On Time And Money.
  5. Get Flexible. In Tough Economic Times, Companies Need To Be More Flexible Than Ever In Order To Take Advantage Of Profitable Opportunities. They Need Innovative Solutions – And They Need Them Quickly. With An Experienced Outsourcing Partner, You Will Be Able To Leverage Their Expertise And Technology To Act With The Highest Level Of Business Agility.

So, to answer the question: yes, you should invest in outsourcing – with the right partner. Contact us at Effectiveness Company today and see what the right outsourcing partner can do for your business!

Should you outsource? 5 considerations for harnessing the benefits of outsourcing

South Africa reaffirmed as a prime outsourcing choice

South Africa’s outsourcing industry received another boost in the right direction, receiving the European Outsourcing Association’s destination of the year award. This follows last year’s destination award from the UK National Outsourcing Association, showing that South Africans have a skill set that is in demand globally.

Although the country is facing a skills shortage – something that is not unusual for this stage of national growth and development – call centre outsourcing is an industry that is leading the way in skills development for South African citizens. The United Kingdom in particular is an especially enthusiastic participant in offshore outsourcing, with companies like Serco establishing a call centre in Cape Town to handle a substantial 430 million pound contract.


First and foremost, we have strong cultural links with the United Kingdom. This makes adapting to overseas protocol, client and customers more fluid – allowing call centre agents to deliver essential customer service in a comprehensive, reliable and professional manner.

Another factor driving this boost in reputation for high-quality call centre outsourcing is the highly competitive job market. Call centres outsourced by foreign companies are employing experienced, professional staff that are willing to fully adapt to and embrace cultural alignment training. This makes for highly effective, enthusiastic staff and considerable returns for their parent company.


At the Effectiveness Company, we are all about taking on the skills shortage head-on to deliver enthusiastic and knowledgeable staff for all your outsourcing needs – whether you’re looking to establish a call centre in South Africa or are looking for unique Human Resources and supply chain management solutions.


As a leader in the industry, our clients are able to leverage our expertise, people, training and software offerings in order to drive sustainable measurable results. Contact us today and find out ore about our outsourcing services.

Should you outsource? 5 considerations for harnessing the benefits of outsourcing

How outsourcing can drive business transformation and improve implementation

At Effectiveness Company, we took the concept of outsourcing and challenged our people to take it to the next level – the result was a unique brand of business transformation outsourcing.


Unlike traditional outsourcing where you simply hand over inefficient services to an external company in order to have them professionally attended to, business transformation outsourcing is a true partnership. The outsourcing company effectively enters into a long-term relationship with the client where they continually analyse and modify business processes as the client company grows and changes.


Clients are increasingly turning to this outsourcing solution for several reasons, including:

  1. Re-Engineer For Success. This Form Of Outsourcing Is Active Rather Than Passive. Consultants Will Work With You To Structure Growth And Development Goals As Well As To Analyse Current Business Operations And Departments. By Analysing Your Company’s Strengths And Weaknesses And Re-Engineering Your Operational Structure, They Actively Optimise Your Business And Discover Opportunities To Assist You In Reaching The Operational Level You Need To Succeed In Your Industry.
  2. Shared Risks As Well As Gains. In This Solution, The Client And The Outsourcing Partner Are Connected On The Highest Levels Through Shared Risk And Gains. This Way, The Outsourcing Company Will Always Seek New And Better Ways To Increase Returns, Lower Risks And Grow The Client Business.
  3. Create Competitive Differentiation. In A Global Economy, It Is Harder Than Ever To Make Your Company Stand Out From The Crowd Of Competitors. A Partnership With A Professional Outsourcing Provider Who Understands Business Transformation Outsourcing Will Allow You To Leverage Significant Expertise, Software And People In Order To Gain That Edge.
  4. Comprehensive Outsourcing. Companies That Offer Business Transformation Outsourcing Offer A Diverse Range Of Services That Meet Your Company’s Needs At Every Level. Rather Than Having Separate Traditional Outsourcing Providers, You Get Everything You Need Under One Roof, Making Service More Efficient, Communication More Effective And Response Times More Rapid.

For innovative business transformation outsourcing, partner with industry leaders committed to optimising your company for success on every level. Contact us today.