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Labour managed service providers recruit, train and deploy employees for the cellular industry

Labour managed service providers recruit, train and deploy employees for the cellular industry

by | May 25, 2021 | Labour Managed Services

Is your company struggling to find suitable candidates to fill vital positions? Labour managed services can relieve you of this time-consuming burden by taking care of the entire recruitment process, from sourcing individuals with the right attitude and equipping them with the necessary skills to deploying them to where they are needed most.

The skills shortage in South Africa is a well-known issue that is affecting individual businesses as well as the economy as a whole. Unfortunately, this situation is common around the globe, so finding the right candidates to carry out essential business functions is highly competitive. Often, this means that companies will take on individuals who don’t have sufficient skills or expertise and try to train them on the job, but this can often result in high costs and the loss of valuable time. We find this to be particularly relevant in the cellular and retail industry.

Labour managed services aim to remove this issue through an innovative solution. By sourcing individuals who suit the corporate environment, training them in a wide range of skill sets and to work with the latest software, you can have the staff you need at a moment’s notice. Labour managed services are about getting you the perfect candidates without having to involve yourself in tedious recruitment processes that will further pressure your Human Resources Department. Your outsourcing partner will know exactly what your specifications are and will personally deliver individuals that will perform over and above your expectations.

LABOUR MANAGED SERVICES WILL SUPPLY THE RIGHT PEOPLE FOR:

  • Payroll Functions (Including Database Management, Transaction Processing And Debtors Management)
  • Labour Relations
  • Staff Management
  • Back Office Management
  • And Much More

When you partner with a company that is willing to go above and beyond to deliver quality staff, you know that you’re getting a solution that you can trust to deliver measurable results.

Contact the Effectiveness Company today and find out more about our labour managed services and how we can find the right people for your company.

Labour managed service providers recruit, train and deploy employees for the cellular industry

Mitigate the costs and risks of employment with Labour Managed services

by | May 25, 2021 | Labour Managed Services

When you partner with a labour managed service provider, you’re not only rapidly acquiring the skills your company needs to complete vital business functions – you’re reducing the costs and risks associated with directly employing individuals.

Because of the global skills shortage, without labour managed services you may find yourself having to hire someone who doesn’t have the right requirements for the position that you are offering. This means that your company will have to invest significant time and money in that individual and train them up to take on the responsibilities of the job. During this training time, you are unlikely to see much of a return on your investment and because there is such a high demand for skilled individuals, there is a very real chance that your employee may move to another company before you see any real returns.

There are legal measures you can take to try and prevent these situations from occurring, but there are ways to circumvent them, as these contracts will usually allow an employee to be bought out. Although you will get your monetary investment back, you will have lost considerable time and still be lacking the skilled staff members that are so vital to growth and success.

Labour managed services mitigate these costs and risks by providing affordable outsourcing solutions that will deliver the skills you need, as you need them. These services are tailor-made and are highly flexible, allowing your company to reconfigure and redeploy staff members as and when your business strategy calls for it. If your need for certain staff is reduced at any point in the future, your partner will simply redeploy those people to companies where their skills are needed. Similarly, if your business strategy calls for the expansion of certain business functions, more qualified candidates can be brought into the company quickly.

The Effectiveness Company is a specialist outsourcing company that provides employees with the appropriate skills and experience needed to bring you guaranteed, measurable results while mitigating the costs and risks associated with hiring your own employees.

Contact us today and find out how we can assist you through our labour managed services!

Labour managed service providers recruit, train and deploy employees for the cellular industry

Customer experience – getting it right in the store

by | May 25, 2021 | Customer Experience

Improving customer experience is something that many companies are recognising as an opportunity to help their company grow and their brand to gain valuable consumer loyalty, but what exactly does this mean? And who can benefit from this strategy?

“Customer experience” is a term that encompasses all the experience that a consumer has with your brand – from walking into your shop to dealing with your call centre and even looking at your marketing flyers. Because it encompasses the whole of your brand in relationship to your consumer, customer experience strategies are complex – involving technology, strategy, marketing, training and staff – from the top of the organisation down.

So why is a positive customer experience important? It sounds like an easily refuted question, but customer experience has only lately developed such a vital role in successful business growth. That’s largely because there are so many effective lines of communication – from online forums to Twitter, Facebook and other social media platforms – where your brand can be discussed, reviewed, complained about or complimented in a highly public and powerful stage. As brands compete it is more important than ever that positive influences are passed into these platforms, not so much by the brand itself, but by consumers – a form of highly influential and wide ranging word-of mouth.

The most important place for this positive customer experience to occur is in your store itself where your staff members are dealing with customers on a one-on-one basis. By having your staff trained in how to deal with customers appropriately, how to approach areas of concern and achieve sales and CRM goals effectively, your company will implement one of the first and most significantly beneficial aspects of customer experience.

INDUSTRIES THAT CAN BENEFIT FROM CUSTOMER EXPERIENCE SOLUTIONS INCLUDE, AMONGST OTHERS:

  • Telecommunications
  • Retail
  • Public Sector
  • Franchises

At Effectiveness Company, we provide fully trained and experienced staff members for all areas of customer experience – from front-of-line staff to sales, call centre and promotions staff. With our unique toolkit of IT infrastructure process and methodologies, we provide the outsourcing to fill the gap between strategy and implementation. Contact us today for more information on customer experience resources.

The value of customer service – why your staff need training

The value of customer service – why your staff need training

by | May 25, 2021 | Customer Service

Customer service is vital to any business that wants to achieve sustained, profitable growth – whether they are in the industry of financial services, retail, telecommunications, pharmaceuticals or even the public sector. What is unusual about customer service is that it is actually an expense for your company – but it is one that brings in a massive ROI when your staff members have comprehensive training from an industry-leading outsourcing/insourcing company.

Effective customer service isn’t just about having welcoming, friendly staff members attending to customers – it’s about having staff that know how to deal with customers, how to solve problems and who have an in-depth knowledge of the organisation they work for and the protocol that they can use. This way, even if a consumer is unhappy with an aspect of your company’s products and services, it can be handled quickly, professionally and leave that customer smiling at the end of the day.

It’s vital that every member of your staff, from cashiers and managers to sales assistants, call centre agents and market researchers are on the same page when it comes to customer service. By each member having the same comprehensive training, you create cohesion amongst your staff, a shared sense of responsibility and the ability to act effectively towards consumer queries. This unites staff members under your brand, makes them proactive and teaches them to take control of situations – empowering them.

When consumers are dealing with a trained, unified staff contingent, it builds a sense of confidence in your brand. By treating them consistently well at every point at which they make contact with your brand, you will achieve levels of loyalty that will drive growth and achieve business goals.

At Effectiveness Company, we will train every level of your staff with industry-leading customer service strategies. Our goal is to empower people to take positive action and deliver customer service excellence, contributing to your brand’s positive image and assisting you in achieving sustainable growth. Contact us today.

Labour managed service providers recruit, train and deploy employees for the cellular industry

4 Ways In-Call Training can improve your Customer Relationship Management

by | May 25, 2021 | Customer Service

Your call centre staff members are integral to your Customer Relationship Management (CRM), as they are often the front of line when it comes to managing customer queries as well as administering to vendors, partners and even stakeholders. In-call training from an industry-leading outsourcing company will take your company’s CRM to the next level by implementing proven methodologies and empowering your staff to be proactive in supporting a positive brand image.

THE RESULTS OF COMPREHENSIVE CUSTOMER RELATIONSHIP MANAGEMENT IN-CALL TRAINING INCLUDE:

  1. Consistently High Standards Of Service. No Matter Who Your Customer Contacts In The Call Centre, You Want Them To Receive The Same High Standard Of Service. This Not Only Prevents Negative Impressions, But It Also Unifies Your Call Centre With The Professional Image Of Your Company, Putting Company Values And Competency Ahead Of Anything Else.
  2. Increase Performance. In-Call Training Creates A Sense Of Teamwork, Accomplishment And Empowerment, Making Your Call Centre A Place Of Positive Competitive Energy Where Each Agent Is Challenged To Succeed And The Whole Team Participates To Support Each Individual.
  3. Close Sales More Effectively, More Often. If Your Call Centre Also Deals With Sales, In-Call Training Will Teach Your Agents How To Close Deals Quickly And Effectively Through A Variety Of Proven Sales Techniques. They Are Also Taught How To Deal With Hesitant Sales
  4. Turn A Negative Situation Into A Positive One. Call Centre Staff Are Often The First People Contacted In The Case Of A Negative Experience Or Query. When They Have Had The Proper Training, They’ll Be Able To Deal With Difficult Or Upset Consumers In An Efficient And Productive Way, Turning A Negative Situation Into A Positive One – And Regaining The Loyalty And Goodwill Of A Valued Consumer.

Effectiveness Company provides comprehensive training for call centre staff in the telecommunications, retail, financial services and public sector industries (amongst others) that will have a positive direct effect on your Customer Relationship Management. Contact us today for more information on in-call training.