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Improve customer service with streamlined processes

Improve customer service with streamlined processes

by | May 25, 2021 | Customer Service

The modern consumer market demands an exceptional level of customer service from organisations that has driven innovations in streamlining a wide range of business processes. Industries including telecommunications, retail, financial services and FCMG are benefitting from these innovations as well as the increased, sustainable growth that customer service excellence delivers.

SOLUTIONS TO STREAMLINE YOUR PROCESSES AND INCREASE CUSTOMER SERVICE:

  • Outsourcing. This Solution Only Works When You Partner With A Reputable Outsourcing Company Whose Values Are In Line With Yours And Who Has The Experience To Deliver On Their Promises. Outsourcing Is Not About Replacing Your Current Staff – It’s About Enhancing Your Business Process By Introducing Experienced Individuals Who Can Contribute Positively Towards Your Organisation’s Success On Every Level.
  • Flexible Call Centre Services. Your Company May Need A Call Centre Now Although It Didn’t 3 Months Ago. It May Need A Larger Or Smaller One Next Year. Flexible Call Centre Services Give You Access To Competent, Driven Staff And Technology That Can Change According To Your Needs, Giving Your Business Exceptional Agility Without Having To Directly Manage These Assets.
  • Staff Training. As Customer Service Changes, Your Staff Members Need To Move Forward With It In Order To Meet Consumer Needs. With Comprehensive Staff Training Based On Proven Methodologies And Strategy, Your Staff Will Understand CRM Strategy, How To Implement It And How To Gain The Most From Every Interaction With A Consumer.

Contact Effectiveness Company today and find out more about increasing your customer service with through streamlining your business processes.

Improve customer service with streamlined processes

Automation is key to improved business process management

by | May 25, 2021 | Business Process Management

Business process management is a holistic management approach that encompasses a company as a whole – streamlining company functions and introducing staff outsourcing solutions in order to increase efficiency and optimise results. A significant part of this approach is reliant on people solutions, innovation and technology from a professional HR outsourcing company that allows for automation to take place, relieving pressure on certain departments while ensuring a smoothly running workplace.

OUTSOURCING SOLUTIONS FOR BUSINESS PROCESS MANAGEMENT AUTOMATION LEADS TO COMPANY-WIDE BENEFITS, INCLUDING:

  • Improved Lead Generation And Prioritisation. Through These Innovative Outsourcing Solutions, Your Company Can Ensure That Your Sales Team Has The Tools, Experience And Skills To Sort And Prioritise Leads Faster And More Effectively Than Ever Before. Your Marketing Team Will Also Have Access To This Important Information Automatically, Benefiting This Function Of Your Business.
  • Effortless Cost Reduction. While Implementing New Software That Automates Business Processes Does Incur A Cost, There Is A Very High ROI That Kicks In Shortly After. The Increase In Efficiency Is Rapid, Bringing In New Business, Allowing You To Deliver On Your Promises More Rapidly And Streamlining The Flow Of Vital Information To Ensure That It Get To The People Who Need It Most On Time. By Utilising A Staff Outsourcing Solution, You’ll Have Access To Highly Trained And Experienced Staff Without Experiencing Any Downtime.
  • Improved Communication. This Solution Directly Impacts On Every Level Of Business Communication, Whether It’s Between Individuals, Departments Or Your Business And Its Clients. This Improvement In Communication Will Not Only Ensure That Decisions Are Made Based On Timely Information And That Workplace Conflict Is Reduced, It Also Ensures That Your Clients Are Kept In The Loop At All Times Without Putting Pressure On Your Staff.
  • Increased Flexibility. By Increasing The Flow Of Accurate, Prioritised Information Automatically, Managers And Executives Will Be Able To Make Decisions Based On The Most Accurate Information Possible – Allowing Your Company To Become More Dynamic And Flexible.

Contact Effectiveness Company today and speak to our outsourcing consultants about analysing your organisation for innovative outsourced business process management solutions that deliver proven results.

Improve customer service with streamlined processes

5 ways SMEs are benefiting from business process re-engineering

by | May 25, 2021 | Business Process Management

Competition between SMEs has always been fierce, but today’s market is even more competitive. Business process re-engineering and human resources outsourcing solutions that have been proven to deliver significant quality results is often the difference between an organisation gaining a strong foothold in the market and it being left behind by the competition. These outsourcing solutions give organisations the competitive edge needed to succeed by streamlining business functions throughout the company for maximum efficiency. Here’s how:

  1. Rapid Response Times. In Small And Medium Sized Businesses, Response Times To Clients, Vendors, Departments And Other Business Contacts Can Determine Whether Or Not You Get The Job… And Keep It. With Automated Business Process Solutions And Efficient, Qualified Staff From A Professional Outsourcing Company, You Can Respond To Queries To Indicate That They Are Being Processed, Send Out Product Details To Clients, Information About A Conference Your Business Will Be Presenting At And More. Your Staff Will Also Have Access To Real Time Information Rapidly, Allowing Them To Respond To Clients, Make Decisions And Form Plans Faster And With Greater Accuracy.
  2. Consistent Quality Output. Part Of Business Process Re-Engineering Is About Developing A Set Of Processes That Maintain The Company’s Direction In Line With Certain Goals. By Following A Uniform, Proven Process And Staffing Your Company With Experienced Employees From An Outsourcing Company, Quality Control Is Maintained At Every Step Of Each Of The Company’s Functions – Ensuring That Your Clients Get Exactly What You Promised Them.
  3. Generate Quality Sales Leads Faster. If Your SME Depends On Generating Sales Leads, Then You’re Already Aware Of How Time-Consuming The Collection And Prioritisation Of These Leads Can Be. With An Automated Business Process Tool For Lead Management And Highly Trained Sales Staff From An Outsourcing Company, Your Team’s Leads Will Be Automatically Sorted And Prioritised – Speeding Up The Entire Process While Making It More Effective.
  4. Control Costs. Spiralling Costs Are One Of The Main Reasons That SMEs Go Out Of Business – And Business Process Management Is One Of The Best Ways To Ensure That This Doesn’t Happen. By Streamlining Every Aspect Of Your Business And Utilizing Flexible Employment Solutions From An Outsourcing Company, You’ll Be Able To See Exactly Where Money Is Being Spent And Adapt Quickly To Business And Staffing Demands.
  5. Achieve Goals Faster. Businesses Making Use Of Business Process Outsourcing Solutions Are Able To Respond Faster, Reduce Costs And Deliver Consistent Quality Results – Achieving Their Goals Rapidly And Giving Them A Solid Foundation For Sustainable Future Growth. Through A Tailor-Made Human Resources Outsourcing Solution, You’ll Have Highly Trained Staff Exactly When You Need Them, Giving Your Company Maximum Flexibility And The Highest Quality Human And Technological Resources Needed For Success.

Contact Effectiveness Company today and find out more about our SME business process re-engineering consulting and human resources outsourcing solutions.

Improve customer service with streamlined processes

What BYOD means for your business process management and solution design

by | May 25, 2021 | Business Process Management

With a significant rise in mobile devices, BYOD (or Bring Your Own Device) has become a top trend, affecting all aspects of business process management. According to Gartner, 70 percent of mobile professionals will conduct their work on personal devices by 2018 – and that shows that this trend isn’t set to disappear any time soon. So what does this mean for businesses?

This workplace concept presents a few interesting challenges because of the diversity and capabilities of these devices – issues that need to be overcome in the face of an ever more mobile online community and office space.

The biggest issue for business process design is security – mobile devices can sign into company applications from unsecured networks at home, at the shopping mall and even in a restaurant. This puts intellectual property and sensitive information at high risk. The best ways for businesses to counter these risks is to:

  • Ensure That The BPM Software They Are Using Complies With The Level Of Security At Your Workplace And Prohibits Access For Hardware That Isn’t Pre-Approved.
  • Educate Staff Members On The Proper Protocols For Accessing Business Information On Mobile Devises.
  • Implement Software That Classifies And Limits Access To Information.
  • Perform Regular Audits On How The Information Is Being Used And By Whom.

Once these security measures are in place, your business will start to reap the rewards of BYOD – most significantly, that your employees can access work materials, complete jobs and set up meetings wherever they are in the world. This also allows employees to work more flexible hours, improving efficiency and a positive work environment.

Another way to ensure the security of your resources is to employ innovative human resources solutions from a professional outsourcing company that is dedicated to supplying ethical, responsible and highly trained staff. This way, your company can ensure from the beginning that employees understand the risks and rewards of BYOD and know how to work with this technology to achieve business goals effectively.

Contact Effectiveness Company today to find out more about business analysis, business process re-engineering tools and quality human resources outsourcing solutions that allow for secure, efficient BYOD strategies.

Improve customer service with streamlined processes

Effectiveness Company, a leader in outsourcing/insourcing solutions has a new home to fit its growing family!

by | May 25, 2021 | Latest News

At Effectiveness Company, we’re always looking for new ways to grow our outsourcing/insourcing solutions company, build on our successes and keep moving forward, so today we are excited to announce that we have moved to bigger, better offices!

Our new location gives every employee the space they need to work hard, think clearly and bring new energy into our organization while staying convenient for all of our valued clients. Our new address for future reference is 34 Monte Carlo Crescent, Block B, 189 Kyalami Business Park, Kyalami, Johannesburg, South Africa and we hope that all of our clients, business partners and visitors find it as comfortable and convenient as we do.

We look forward to meeting there with you soon!

Contact us to learn more about the Effectiveness Company.