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Training and development: The value of equipping your employees

Training and development: The value of equipping your employees

It is often emphasised that staff training and development adds considerable value to a company, but how exactly does it do this and is it really an investment rather than an expense? Here’s a comprehensive answer from Effectiveness Company, a leading human resources outsourcing and training company:

  • It Helps You To Address Employee Weaknesses. Every Individual In A Workforce Has Strengths And Weaknesses That Influence Their Ability To Perform Effectively. Training Them Will Ensure That They Have The Tools To Overcome These Challenges, Overall Ensuring That The Workforce As A Whole Is Reliable, Skilled And Able To Perform.
  • It Brings Consistency To The Workplace. Training A Department As A Whole To Take On Particular Tasks Efficiently And Ethically Means That All Your Business Processes And Procedures Will Be Executed In A Uniform Manner, Something That Ensures Quality Control And Eliminates Confusion And Human Error. This Is Especially Vital When It Comes To Back Office Administration And Human Resources Tasks.
  • It Plays An Active Role In Reducing The Skills Shortage – And Saves You Recruitment Expenses. Many Companies Feel That Training And Development Is More Of An Expense Than An Investment, As They Are Enhancing Staff CV Rather Than Committing To New Hires. While That Is Occasionally The Case, As There Is A Skills Shortage In South Africa, It Makes A Lot More Sense To Invest In A Current Employee Than Waste Time And Money Looking For Someone New. The Right Way To Approach Training Is To Ensure That You Are Selecting Employees That Have The Right Attitude, Drive And Commitment To Company Goals – That Way, You Can Be Sure To Reap Great Returns. As A Leading HR Outsourcing Provider, We Can Supplement Your Workforce At Any Stage With Fully Trained And Highly Skilled Employees.
  • It Will Help Your Company Reduce Costs. Training Costs Money, But It Doesn’t Cost Nearly As Much As Wasted Resources, Time, Human Error And Accidents Do. When Your Staff Are Fully Trained And Equipped With The Right Knowledge, They’ll Work More Efficiently, Streamline Your Business Processes And Use Resources At Optimal Efficiency. An Effective, Affordable Alternative Is To Hire Fully Trained Individuals From An Outsourcing Company.
  • It Encourages Self-Reliance. Many Companies Suffer From The Results Of Ill-Equipped Employees Who Are Overly Reliant On The Assistance Of Managers In Order To Do Their Jobs. With Well-Trained And Self-Reliant Employees, Your Managers Will Be Able To Work On Core Business Functions And Know That They Will Get Quality Output From Their Departments Without Having To Constantly Give Direction.

Whether you choose to invest in customised outsourcing solutions or are looking for training and development for your staff, with us you can start reaping the rewards of a more efficient workplace today! Contact us today.

Training and development: The value of equipping your employees

Employee training and development is vital in a constantly changing retail environment

When it comes to competitive industries, there are few that are as far-reaching and influential as the retail industry. In this environment, training and development is often the difference in success and failure – and not just because of the complex business processes involved. That’s because consumer relations is almost the entire focus of this industry’s campaigns for success – and that means that everyone from the lowliest shelf packer to the top store managers need to know just how to make everyone who walks through their doors feel welcome. Fortunately, there are outsourcing companies that specialise in this industry, working effectively through a combination of staff training and the outsourcing of experienced, fully trained staff members.

Suggesting that employee training plays such a significant role may at first seem like oversimplification – and other factors including products, logistics and so on definitely have a strong role – but think about it: everyone knows someone who refuses to shop somewhere because of poor customer service. It doesn’t matter what products they have in many cases, since the industry is so competitive that there is almost always an alternative store to visit.

Employee training for the retail industry is also far more complex than in other industries, simply because of the amount of direct exposure staff with have with consumers. That’s why leading outsourcing companies offer industry-specific retail training programs that include behavioural coaching for employees, management and executives along with outsourcing solutions for front-of-line staff, supply chain management and back office administration.

These training programmes don’t just teach staff members to be polite and welcoming, they teach staff to behave consistently in line with the values of the brand that they represent, ensuring that there is quality control across the board regardless of who the consumer is speaking to and why. This training will teach staff how to use the chain of command in customer interactions, become an expert in their individual roles and actively engage consumers with confidence and respect.

With these tools at their fingertips, your retail staff can be trusted to act politely, effectively and ethically with minimal supervision, impressing your consumers with an exceptional level of customer service. Contact us today to find out more about Effectiveness Company’s retail employee training and development programmes and outsourcing solutions.

Training and development: The value of equipping your employees

Training and development insights: 3 ways product training can drive sales in your business

In many businesses, there are sales teams that are responsible for the flow of new business, but many businesses forget about training and development for these essential staff members. They’ve trained them in the use of their system, to communicate effectively with clients and meet cold calling targets – and then they stop. What they’ve forgotten is one of the most beneficial forms of sales training: product training. Fortunately, there are outsourcing companies that specialise in this field, achieving measurable results through a combination of staff training and the outsourcing of experienced, fully trained staff members.

Even though this team knows what your product is and how it can be used, this general knowledge is simply not enough when it comes to truly realising the team’s potential.


  • Increase Customer Loyalty. Customer Loyalty Is Simply The Relationship You Build With Consumers That Stops Them From Looking At Your Competitor’s Products. When A Consumer Speaks To A Member Of The Sales Team And He/She Speaks About The Product In-Depth About It’s Relevance To The Consumer’s Query, The Consumer Feels That Your Company Is Confident In Your Product – That It Is Reliable And High Quality – And This Makes Them More Likely To Return To You Again And Again.
  • Your Sales Team Won’t Make Promises You Can’t Keep. It’s Your Sales Team’s Job To Do Whatever It Takes To Make A Sale, But If They Don’t Know Your Products Well Enough, They Could End Up Making Promises That Your Company Can’t Keep. Although This May Increase Sales In The Short Term, The Long-Term Effects Will Be That Your Products Will Be Returned And Your Customers Will Complain About Them Not Meeting Their Expectations. When Your Sales Team Can Make Promises That You Can Deliver On, It Builds Your Company A Reputation Of Honesty And Quality – And Customers Will Turn To You Because They Can Trust You.
  • Become A Solutions Provider. Selling A Product Is Just The End Result Of A Process  – And To Make That Process More Effective, Training Can Turn Your Sales Team Into Expert Solutions Providers. Often, Today’s Consumers Will Contact A Salesperson With A Problem They Are Experiencing Rather Than A Specific Product That That They Are Looking For. By Knowing Your Products Intimately, Your Sales Team Can Suggest Solutions That Are A Fit For That Particular Issue Rather Than Selling A Product That Will Be Ineffective. This Builds A Consumer Relationship That Is Based On Trust And Goodwill That Converts Directly Into New Sales.

For employee training and development and leading outsourcing solutions that will help your sales team reach new heights, contact Effectiveness Company today!

Training and development: The value of equipping your employees

A look at how training and development acts a business growth tool

In a tough global economy, more and more businesses are turning to employee outsourcing solutions, training and development as a means to optimise business growth. After all, hiring new people who already have the necessary skills is expensive, time-consuming and has no guarantees, since new employees off the street often lack the sense of company loyalty that develops over time.

In times of plenty, companies are more likely to increase spending on new hires because their profit margins are bigger, but in leaner times like today’s market, it makes a lot more sense to give people who are already a part of the company more responsibility, increasing their loyalty. Similarly, outsourced employees who have undergone training are guaranteed to stay in their positions as long as you require them. Their company loyalty will also increase at the same time as their sense of ownership in the brand will be boosted, motivating them to take on responsibility and work harder. This means that companies who invest in outsourcing solutions along with employee training and development are more likely to get the greater returns they are looking for.

This method is also a sound way of reducing necessary hiring costs, as employers can affordably outsource staff for administrative positions and rather move trained, experienced and loyal employees into more senior positions. This method essentially unlocks the valuable leadership potential that already exists within employees rather than having to compete for leaders available on the job market. In this manner, growth can still be achieved in a streamlined, cost-effective manner.

As you can see, training and development takes the form of ‘growth from within’, rather than ‘growth from without’, effectively building, growing and establishing brands in a cost-effective manner that encourages employee loyalty.

For more information on human resources outsourcing and employee training and development courses for a diverse set of industries from an industry leader in South Africa, contact Effectiveness Company today.

Training and development: The value of equipping your employees

5 reasons why the telecommunications industry needs customer experience solutions

In our highly competitive market, companies in the telecommunications industry face a unique set of challenges, from the continual upgrading of infrastructure and technology to the day-to-day business challenges of growing, staying competitive and increasing profitability. Customer experience solutions from a reputable business transformation outsourcing company are a necessary part for overcoming all these challenges.


  1. Customers ARE Your Business: This Is The Primary Reason To Emphasise Customer-Orientated Solutions Because, As With Retail Businesses, Your Customers Are The Driving Force For Your Success. Winning Their Loyalty Is Priceless Because No Matter How Good Your Prices Or How Brilliant Your Technology, Your Ability To Meet Your Customers Needs Effectively Is One Area That Can Cost You Your Business.
  2. You’ll Reduce Customer Turnover: Ever Heard Of A Customer Who Won’t Shop Anywhere Else Because They Love The Treatment They Get At One Particular Place? These Strategies Will Help You Achieve This. Many Telecommunications Companies Attempt To Do This By Creating Barriers That Inconvenience Customers When The Look To Change Service Providers. While This May Be Fairly Effective, It Doesn’t Win That Essential Customer Loyalty That You Need. By Embracing Customer Experience Solutions That Help You Develop Positive, Targeted Strategies, Your Business Will Reduce Customer Turnover Through Positive Rather Than Negative Actions.
  3. It Will Increase Sales: Customer Experience Solutions Are Not Just About Prioritising The Way Customers Are Treated, They’re About Researching Your Market For Effective, Innovative Strategies. By Enabling You To Listen To All The Needs Of Your Target Market, Your Company Will Be Able To Realise Opportunities For Up-Selling And Cross-Selling – Maximising Your Returns And Increasing Your Sales.
  4. You’ll Build Your Brand: No Matter How Much Money You Pump Into Your Brand, At The End Of The Day It Comes Down To What Your Consumers Have To Say About You. ‘Word Of Mouth’ Through The Internet Can Do A Huge Amount Of Good For A Brand Or Do Irreparable Damage – And Fixing That Damage Takes Even More Time And Money. By Investing In Customer Experience Solutions, Your Brand Will Be Built On A Solid Foundation Of Customer Loyalty And Positivity – A Priceless Opportunity.
  5. You Can Effectively Eliminate Weaknesses: Customer Experience Solutions Will Assist Your Company In Targeting Operational Weaknesses And Creating Focussed Solutions. That’s Because Customer Service Is An Experience Chain That Runs Through An Entire Operation- And One Weak Link Could Be The Opportunity Your Brand Needs Fixed In Order To Succeed. It Could Be As Simple As Front Of Line Staff Or Tech Support – But Whatever It Is, A Customer Experience Solution Will Help You Identify, Strengthen And Optimise That Link For Success.

Within all these reasons is a common thread – that these solutions run both ways, creating a relationship where both entities gain. For customer experience solutions that are targeted to the needs of the telecommunications industry, visit our website or contact us at Effectiveness Company today.