Chat with us, powered by LiveChat
The benefits of applying customer experience solutions in the public sector

The benefits of applying customer experience solutions in the public sector

by | May 25, 2021 | Customer Experience

The public sector is about the people, so it’s no surprise that the applications of effective customer experience solutions will bring significant benefits to the industry. Although the public sector contains diverse entities with different ranges of focus, from embassies and traffic departments to Home Affairs, the common thread they share as public service entities is the people of the nation they serve. Through customer experience solutions from a reputable business transformation outsourcing company, public entities will benefit through:

  • Improving Efficiency

The public interacts with these entities on numerous occasions throughout each year, from posting a letter or renewing a driver’s licence to applying for an identity document. By making each interaction efficient, entities improve their relationship with the public. Customer experience solutions help achieve this by streamlining every process and ensuring that each person interacting with a member of the public is trained (both behaviourally and procedurally) to deliver the highest level of customer service.

  • Increasing Staff Satisfaction

Customer experience solutions provide two-way benefits that reflect positively on staff as well as customers. By investing in staff and training them to complete consumer-orientated tasks effectively, they receive positive feedback from the public and apply that to the ways they do their jobs.

  • Optimising Daily Operations

Another link in the chain is the effectiveness of day-to-day operations. Through utilising feedback from the public, public sector entities can identify opportunities to improve operational activities and optimise processes. Not only does this streamline processes, it also creates significant cost-saving opportunities that will open up new resources for deployment.

Effectiveness Company offers public sector entities the opportunity to achieve these significant benefits and more though customised staff training and development and human resources solutions as part of our customer experience solutions. Visit our website or contact us today to find out more about our solutions tailored for the public sector.

The benefits of applying customer experience solutions in the public sector

Why positive customer experience is important for your retail brand

by | May 25, 2021 | Customer Experience, Customer Service

Modern consumers have a plethora of choice when it comes to the retail industry – so why should they choose you? That’s where customer experience solutions come into play. They can help you successfully address this challenge through positive customer experience – along with many other aspects of running your business successfully.

As a retail business you have more competitors than almost any other industry, from small boutiques that service niche markets to multinational retailers with massive buying power. At the end of the day, however, your success simply depends on how each customer feels about entering your store. By placing the customer at the centre of your business through leading customer experience solutions, you’re addressing the single most critical factor in your success.

CREATING POSITIVE CUSTOMER EXPERIENCES RELIES ON SOLUTIONS THAT:

  • Value Service: Retail Is Ultimately A Service Industry – And By Recognising And Addressing This Fact Through Customer Experience Solutions That Train Your Retail Staff To Deal Effectively With Each Customer’s Needs, You’re Building A Critical Foundation. The Way People Feel They Are Treated In A Store Is Still Considered To Be Essential To Business Success – A Challenge That Can Be Overcome Through A Solution That Targets Perceptions Of Unfriendliness, Poor Fulfilment, Lack Of Choice And Inefficiency.
  • Prioritise Product Knowledge: Modern Consumers Can Price, Review And Research Everything About A Product Online In Seconds, So Their Expectations Of Your Staff’s Knowledge – And Their Disappointment In Potential Lack Of Knowledge – Is Critical To A Positive Experience. With Extensive Product Knowledge Training, Your Staff Will Be Able To Answer Any Questions And Make Recommendations That Impress Customers – Creating A Positive Relationship.
  • Listen To The Consumer: When Consumers Know What They Want, You Need To Be Able To Deliver It. Getting Feedback From Your Customers Through Customer Experience Solutions Gives You Valuable Marketing Research That You Can Then Use To Power Online And Print Marketing Campaigns. By Setting Up Your Business As The Go-To Provider Of The Latest Goods, You Build An Invaluable Positive Experience For Your Customer.

Customer experience solutions are about assisting retail organisations to stay in synch with their target market, from knowledgeable front line staff to helpful support from call centres, in order to build the positive experience needed to optimise growth. Effectiveness Company is a leader in customer experience solutions for the retail industry, so visit our website or contact us today and find out how we can help you.

The benefits of applying customer experience solutions in the public sector

How CRM and field services outsourcing can improve customer loyalty

by | May 25, 2021 | Outsourcing, Training and Development

For any business in any sector, customer loyalty plays a vital role. The primary influencer for creating this loyalty is service – and CRM and field services outsourcing provides a comprehensive solution that covers all your bases.

These services provide a uniform, streamlined approach the day-to-day tasks of your company that deal with customer interaction, delivering exceptional services that are optimised to accurately represent and build your brand in a positive manner with each and every consumer.

In addition, these services play an active role in consumer and market research. By providing marketing departments with up-to-date consumer information at every level of their interaction, your company is able to create more targeted campaigns and increase revenue while establishing more productive relationships with its customer base – further driving loyalty.

Outsourced CRM and field services also increase the efficiency levels of your organisation by employing market-leading technology and expertise to drive productivity, decrease downtime and resolve issues faster and more effectively.

However, all of this is guaranteed only when you partner with a leading business transformation outsourcing company that not only understands what your business wants to achieve but shares the risks of implementing new strategies. Your partner should be able to provide a wide range of services, including front-line services, in-call training, market research, brand activation, data collection and more to ensure that your business gets a leading, end-to-end solution that they can rely on to deliver forecast results.

Effectiveness Company, a leader in the outsourcing/insourcing industry is experienced in delivering targeted strategies and high quality results for companies seeking to improve customer loyalty. Contact us today to discuss our customised CRM and field services outsourcing solutions.

The benefits of applying customer experience solutions in the public sector

Can outsourced branded academies improve training and development?

by | May 25, 2021 | Training and Development

As competition for market share grows, so companies are looking for new and improved ways to gain effective employee training and development. Innovative branded academies, like those of Effectiveness Company, are designed to assist businesses in gaining optimal training results by aligning programmes with the client’s strategic objectives.

WHY COMPANIES SHOULD USE BRANDED ACADEMIES FOR STAFF TRAINING AND DEVELOPMENT:

  • They Offer A Total Training Solution: Branded Academies Offer The Total Package – From Creating Organisation And Goal Specific Courses To Training, Evaluating And Certifying Achievers. This Means That Every Aspect Of The Course Is Aligned With Your Objectives And Deliverable Without Bringing In External Trainers And So Forth.
  • Courses Are Diverse: Training Courses Come In Three Categories, Namely Skills Training, Product Training And Self Directed Training. In Each Of These Categories, The Focus Narrows From General Training To The Specific Goals That Your Company Seeks To Achieve With Its Staff. This Means That Courses Can Be As Specific Or Diverse As You Require Them To Be.
  • The Outcome Is Controlled: A Branded Academy Has Absolute Control Over The Quality Of Coursework, Training Facilitators And Requirements For Certification. This Ensures That Your Company Receives The Proper ROI On This Investment And That Your Employees Are Equipped With The Practical Skills They Need To Move Your Company Forward. It Also Ensures That Your Training Costs Are Kept As Low As Possible.
  • You’re Partnering With The Experts: At Effectiveness Company, We Successfully Train Hundreds Of Thousands Of Individuals Every Year. With Our Proven Track Record And An Emphasis On Constantly Seeking Ways To Deliver Even Better Results, Your Company Is Able To Leverage Considerable Expertise To Achieve Staff Training Goals.

At Effectiveness Company, our aim is to assist you in doing business better – and our Branded Academies are designed to achieve whatever goals and challenges you can put before us. Contact us today and find out more about how our branded academies are moving South African businesses forward through customized training and development!

The benefits of applying customer experience solutions in the public sector

How branded academies drive productivity with employee training and development

by | May 25, 2021 | Training and Development

Branded academies – like those offered by Effectiveness Company – are instrumental in cementing the positive relationship between training and development and productivity.

They do this by offering individual companies and departments a high-quality total training package that is completely aligned with their specific goals and training requirements. By making training a highly targeted, goal-oriented process that isn’t just industry-specific but also company specific, the results of the training are also more focussed and applicable.

THIS INNOVATIVE TAKE ON TRAINING AND DEVELOPMENT RESULTS IN:

  • Higher Morale – As Staff Members Have The Tools To Do Their Jobs Efficiently. This Confidence Increases Employee Motivation And Job Satisfaction.
  • Increased Flexibility – As Staff Members Become More Aware Of Their Potential In The Workplace. Their Ability To Learn And Achieve Creates A Willingness To Continue On That Path Of Development To Learn And Master New Technologies, Systems And Processes. This Also Assists Staff In Realising Their Potential To Actively Participate In The Company, Creating A Creative And Innovative Workforce.
  • Higher Retention – As Employees Feel More Valued In Their Workplace, So Staff Turnover Decreases. This Creates A More Stable Work Environment Where Positive Team Dynamics Can Effectively Develop And Mature.

This overall leads to a measurable increase in productivity, leading to potential financial gains for the company, an enhanced company image and reputation as well as a more efficient, creative and cost-saving workforce.

Branded academies play a significant role in assisting companies in getting the most out of the staff training and development process. Contact us today to find out more about creating a more productive workforce!